Do you ever find yourself in a situation where you need to give someone your MTN number but can’t remember what it is? With several methods available, checking your MTN number in South Africa is easy and straightforward.
In this comprehensive guide, we cover three methods to check your MTN number, along with tips and troubleshooting. By the end of this guide, you will have all the information you need to quickly and easily retrieve your number whenever you need it.
Why is It Important to Know Your MTN Number?
Your number is a unique identifier that allows you to receive calls, messages, and other telecommunication services. It is crucial to keep this number secure and accessible. Knowing your MTN number eliminates the risk of missing important calls or messages that might go to someone else if they have a similar number.
Additionally, knowing your MTN number helps you conveniently top up your airtime, purchase data bundles, and resolve customer service issues with ease.
Method 1: Dialing USSD Code
MTN provides an easy-to-use USSD code to check your number. To check your MTN number using this method, follow these steps:
- Step 1: Dial *121# on your phone’s keypad and press the call button.
- Step 2: You will see a pop-up message with several options. Select “Account Information” by typing 1 and then pressing send.
- Step 3: A new window with additional options will appear. Now, type 1 and then press the call button.
- Step 4: You will receive a message that displays your MTN number.
This method is very simple and effective. It’s the most popular method used by many South Africans.
Method 2: Using the MTN Please Call Me Service
The MTN Please Call Me Service allows you to send a free message to someone asking them to call you back. This service can also be used to retrieve your MTN number by following these steps:
- Step 1: Dial 121 receiver’s number# on your phone’s keypad and press the call button.
- For example, if the receiver’s number is 083xxxxxxx, dial 121083xxxxxxxxxx# and press the call button.
- Step 2: Wait for the message to be displayed on your phone’s screen. It will show the message “Please Call Me” alongside your MTN number.
This method is effective, especially when you don’t have airtime to make a call.
Method 3: Contacting MTN Customer Service
If you are still unable to retrieve your MTN number using the above methods, you can contact MTN’s customer service. They are available 24/7 and can assist you in retrieving your number.
Here are the different ways to reach MTN’s customer service:
- Call: Dial 135 from your MTN line or call 083 135 from any other network.
- WhatsApp: Message “Hi” to 083 135 on WhatsApp and follow the prompts.
- Social media: Tweet @MTNza or send a message to the official MTN South Africa Facebook page.
Tips and Troubleshooting
If you don’t have any airtime, don’t worry! You can still use the Please Call Me service to retrieve your number.
If your phone’s SIM card has been inactive for a long time, it might have been deactivated by MTN. In this case, you need to visit a MTN store and purchase a new SIM card with a new number.
If you purchased your SIM card recently, it may take up to 24 hours for your SIM card to activate fully. In this case, wait for 24 hours and then try to dial the USSD code again.
In conclusion, knowing your MTN number is essential for smooth communication and convenience when using telecommunication services. With the three methods provided in this guide, retrieving your MTN number is now easier than ever.
Whether you prefer to dial the USSD code, send a Please Call Me message, or contact MTN customer service, there’s a solution that’s right for you. Now that you have the information you need, you can check your MTN number with confidence.
Frequently Asked Questions
Can I check my MTN number using a different network?
Yes, you can check your number using a different network by calling 083 135 or messaging “Hi” to 083 135 on WhatsApp. MTN’s customer service is available to assist you in retrieving your number.
Will checking my MTN number using the USSD code cost me anything?
No, checking your number using the USSD code *121# is free. You will not be charged for retrieving your number through this method.
What if my SIM card has been inactive for a long time, can I still retrieve my MTN number?
If your SIM card has been inactive for an extended period, it may have been deactivated by MTN. In this case, you would need to purchase a new SIM card from an MTN store with a new number.