Got Money Moving the Wrong Way in Your Capitec App?: Here’s Your Step-by-Step Lifeline
Noticed an unauthorized debit order on your Capitec account? Don’t panic! Here’s a step-by-step guide to reversing the transaction using the Capitec App.
Important Note: Reversing a money transfer isn’t always guaranteed. Success depends on whether the recipient has already collected the funds.
The Fix – Let’s get started!
As long as the amount is under R400, you can dispute the unauthorized debit order directly through the app. Here’s how:
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- Open the Capitec app and log in.
- Go to “Transact.”
- Tap on “Debit Orders.”
- Find the unauthorized transaction and open it.
- You should see an option to “Dispute” the debit order. Follow the steps to explain why you’re contesting the charge.
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Important Note: Disputing a valid debit order can have consequences. Only use this option for unauthorized transactions. Late fees or service cancellations might occur if a legitimate debit order is disputed.
Additional Tips:
- Act fast! The sooner you initiate the reversal, the higher the chance of success.
- Contact the branch if the reversal option isn’t available in the app or if the transaction fails. They might be able to assist depending on the circumstances.
- Be cautious when sending money! Double-check recipient details before confirming a transfer.
By following these steps, you’ll be well on your way to potentially reversing a mistaken money transfer on the Capitec App. Remember, however, that success depends on whether the recipient has already claimed the funds.
Related: How To Use The Capitec Loan Calculator For Better Interest Rate