Got Money Moving the Wrong Way in Your Capitec App?: Here’s Your Step-by-Step Lifeline

     Noticed an unauthorized debit order on your Capitec account? Don’t panic! Here’s a step-by-step guide to reversing the transaction using the Capitec App.

    Important Note: Reversing a money transfer isn’t always guaranteed. Success depends on whether the recipient has already collected the funds.

    The Fix – Let’s get started!

    As long as the amount is under R400, you can dispute the unauthorized debit order directly through the app. Here’s how:

      1. Open the Capitec app and log in.
      2. Go to “Transact.”
      3. Tap on “Debit Orders.”
      4. Find the unauthorized transaction and open it.
      5. You should see an option to “Dispute” the debit order. Follow the steps to explain why you’re contesting the charge.
    • Important Note: Disputing a valid debit order can have consequences. Only use this option for unauthorized transactions. Late fees or service cancellations might occur if a legitimate debit order is disputed.

    How to Reverse Money Using Capitec App

    Additional Tips:

    • Act fast! The sooner you initiate the reversal, the higher the chance of success.
    • Contact the branch if the reversal option isn’t available in the app or if the transaction fails. They might be able to assist depending on the circumstances.
    • Be cautious when sending money! Double-check recipient details before confirming a transfer.

    By following these steps, you’ll be well on your way to potentially reversing a mistaken money transfer on the Capitec App. Remember, however, that success depends on whether the recipient has already claimed the funds.

    Related: How To Use The Capitec Loan Calculator For Better Interest Rate



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