In 2025, Capitec continues to redefine banking convenience with its user-friendly app, allowing South Africans to manage not only their finances but also their utilities, including electricity. Whether you’re at home or on the go, the Capitec app makes buying prepaid electricity fast, simple, and secure.
If you’re new to this feature or looking for a refresher, this guide will walk you through how to buy electricity using the Capitec app.
Why Choose the Capitec App to Buy Electricity?
With a growing reliance on digital tools, buying electricity through the Capitec app offers a hassle-free alternative to traditional methods. Here are a few reasons why this feature is a game-changer:
- Convenience: Forget about standing in long queues at spaza shops or store counters. You can buy electricity anytime, whether you’re at home, work, or even travelling.
- Instant Vouchers: Once your payment is processed, you’ll receive an immediate voucher with a 20-digit token number to load on your prepaid meter.
- Security: Capitec’s app ensures your transaction details are encrypted, keeping your personal and financial information secure.
- Saved Meter Numbers: The app allows you to save your meter number, speeding up future purchases.
In a world where load-shedding and electricity outages are common, the ability to recharge your electricity on the go is invaluable.
Step-by-Step Guide on How to Buy Electricity Using the Capitec App
Step 1: Download or Update the Capitec App
Before you can buy electricity on the Capitec app, you need to ensure the app is installed and up-to-date. Here’s how to get started:
- Visit the Google Play Store (for Android devices) or the Apple App Store (for iOS devices).
- Search for “Capitec Bank” and download the app if you haven’t already, or update it if you have an older version.
Step 2: Log In to Your Capitec Account
Once the app is installed:
- Open the Capitec app.
- Log in using your remote PIN or biometric login (fingerprint/face recognition) if enabled.
- If it’s your first time using the app, follow the registration prompts to link your Capitec card and complete the sign-up process.
Step 3: Access the ‘Transact’ Menu
- On the home screen, tap the ‘Transact’ button at the bottom of the screen.
- This will bring up a range of options. Select ‘Buy Electricity’ from the list.
Step 4: Choose Your Municipality and Enter Your Meter Number
- A list of municipalities will appear. Select your electricity provider.
- Enter your 10 or 11-digit electricity meter number. This can typically be found on your meter or on a previous electricity bill.
- If you plan to buy electricity frequently, you can save this meter number for future use.
Step 5: Enter the Amount You Want to Purchase
- Input the amount of electricity you wish to buy. Be mindful of any minimum and maximum limits set by your municipality or provider.
- Review the total amount, including any admin or service fees.
Step 6: Confirm Your Details
- Double-check that your meter number, municipality, and purchase amount are correct.
- Tap ‘Next’ to move forward with the transaction.
Step 7: Authorise the Payment
- Choose the payment method, typically your Capitec transactional account.
- Enter your PIN to authorise the payment.
Step 8: Receive Your Voucher Instantly
Once the payment is successfully processed, the app will display your voucher. This will contain a 20-digit token number. You can copy this number or write it down and enter it directly into your prepaid meter to reload your electricity.
Tip: You can also email or SMS the token to someone else if you’re buying electricity for a friend or family member.
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Common Issues and How to Troubleshoot Them
While the Capitec app is highly reliable, you might encounter occasional issues. Here’s how to resolve common problems:
- Meter number not valid: Double-check the number for any errors and ensure it matches the information on your previous receipts or your meter.
- App not loading: Close and reopen the app. If the issue persists, check for updates or restart your phone.
- Voucher not received: Go to the Transaction History in the app and locate the electricity purchase. The token should be displayed there.
- Insufficient funds: Ensure that your Capitec account has enough funds to cover the transaction.
For further assistance, Capitec offers a help centre, or you can contact their customer service at 0860 10 20 43.
How Much Does It Cost to Buy Electricity via the Capitec App?
Capitec does not charge any additional fees for using the app to buy electricity. However, your electricity provider or municipality may apply a small service charge, which will be clearly shown before you confirm your payment.
Can You Buy Electricity for Someone Else?
Yes! You can purchase electricity on behalf of a friend, family member, or even a tenant. All you need is their meter number and the correct municipality. This makes it easier than ever to ensure your loved ones never run out of power, especially during load-shedding.
The Future of Electricity Payments
The ability to buy electricity using the Capitec app marks a significant step toward simplifying daily life in South Africa. Whether you’re in the middle of a busy workday or relaxing at home, you can now manage your electricity needs in just a few taps. With its security, convenience, and instant results, Capitec’s electricity top-up feature is truly changing the way South Africans stay connected.