FNB eWallet Guide: How To Send, Receive And Reverse eWallet Payments

FNB eWallet is the most convenient way of sending money to friends and family members.

It allows FNB account holders to send money from bank accounts to any registered working cellphone number in South Africa.

The best part?

You're able to reverse ewallet should you send money to the wrong number.

Let's get started.

How It Works

eWallet is the best when coming to sending money via cellphone banking.

The FNB eWallet enables clients to send money to a cellphone number (your wallet), and the money can be accessed instantly, at any FNB atm.

You can send an e-wallet of up to R3,000.00 per day when using the mobile app or online banking. And up to R1,500.00 using Cellphone Banking or FNB ATMs.

It's only going to cost you R10.95 for transfers less than R1,000.00. And R13,95 for any amount over R1,000.00 to R3,000.00.

That's the most cost-effective way of sending money to family.

It gets even better.

The person you're sending the money to, don't need to have an FNB account in order to receive the money. They only need a working cellphone number together and the pin to withdraw cash.

Sending Money

Sending an eWallet is fairly simple.

  1. As an account holder, follow these steps to send FNB eWallet:
  2. Access online banking, mobile app, atm or cellphone banking;
  3. Choose to send money;
  4. The select ewallet;
  5. Enter the cellphone number you want to send the money to;
  6. Choose whether the app should provide the pin to the recipient or not;
  7. Enter the amount you'd like to send;
  8. Confirm and complete the transaction


Withdraw eWallet

To withdraw your money, the receiver needs to visit any of the nearest FNB atm.

On the screen, they need to choose cardless services.

  1. Select 'eWallet Services'
  2. Key in your cellphone number and select 'Proceed'
  3. Key in the ATM PIN you received via SMS
  4. Select the amount you want to withdraw
  5. Take your cash
  6. Make sure your transaction has ended or that you select 'Cancel' before leaving the ATM.

You might be wondering...

How To Reverse an eWallet Payment?

Do you want to know how to reverse ewallet sent to the wrong number?

Here's an example of someone who couldn't reverse the eWallet payment and was dearly frustrated. The person sent a lot of money to the wrong number and it's practically impossible to reverse the transaction over a telephone call.

However, the FNB eWallet reversal is very simple nowadays with cellphone banking.

Here's how you can do it:

  • Dial *120*321# on your mobile phone [USSD]
  • Select alternative 4 for "Send Money" Next
  • Select alternative 3 for "eWallet reversal"
  • Select the transaction that you want to reverse.

Thus far, that's the only quickest way of reversing the eWallet transaction.

There are no options to reverse eWallet on the app or online - unfortunately.

For further assistance, you must contact the eWallet call centre on 087 575 9405 to reverse the money.

How long does eWallet reversal take?

Unfortunately, your eWallet transaction reversal won't immediate.

According to experienced customers, it takes 4 working days for FNB to complete the eWallet reversal process and pay the money back to the sender.

That's if the recipient's number is working, imagine if you've sent money to a cellphone number that doesn't work.

Well, they'll still help you however it will take about 15 business days for the eWallet reversal to complete.

So, before clicking that sent button, double-check the cellphone is correct to avoid penalties

The Costs To Reverse eWallet Transaction

Now that you've managed to reverse an eWallet payment, how much is the bank going to charge you for the mistake?

The amount you'll be charged varies depending on the amount you've sent but charges the same amount as when you were sending. One client claimed was charged R50.00 fee to reverse an eWallet.

To avoid these inconveniences, always double-check and cross-check the cellphone number of the receiver of the money.

It's super easy to send eWallet via the app because it has access to your cellphone contact list to choose from.

Please note there may be a charge when requesting a reversal. If that (wrong-) person had already collected the money, unfortunately, FNB will not be held responsible and does not guarantee you'll get your money back.

Alternatively, visit the FNB's eWallet page on the website at www.fnb.co.za to read more.