How to Reverse a Cash Send on the Capitec App: A Step-by-Step Guide
Sending money to the wrong recipient can happen to anyone, but with the Capitec banking app, correcting such mistakes is quick and easy. If you’ve accidentally sent money to the wrong person or entered the wrong amount, you can reverse the transaction directly from your Capitec banking app. In this guide, we’ll walk you through the simple steps to reverse a cash send on the Capitec app.
Step 1: Open the Capitec App:
First, open the Capitec banking app on your mobile device. If you haven’t already installed the app, you can download it from the Google Play Store or Apple App Store and log in using your internet banking details.
Step 2: Navigate to the Transact Tab:
Once you’re logged in, navigate to the “Transact” tab on the home screen of the app. This tab is where you can access all the banking services related to transactions, including cash sends.
Step 3: Select the ‘Send Cash’ Option:
In the Transact tab, locate and select the “Send cash” option. This will allow you to view all your recent cash sends and initiate a reversal if needed.
Step 4: Choose the Transaction to Reverse:
Scroll through the list of recent cash sends and identify the transaction you want to reverse. Tap on the transaction to select it and proceed with the reversal process.
Step 5: Initiate the Reversal:
After selecting the transaction, you’ll see the option to “Reverse” or “Undo” the cash send. Tap on this option to initiate the reversal process.
Step 6: Confirm the Reversal:
You’ll be prompted to confirm the reversal of the cash send. Review the details of the transaction to ensure it’s the correct one, then confirm the reversal.
Step 7: Enter your Banking PIN:
To complete the reversal, you’ll need to enter your Capitec banking PIN for security purposes. Enter your PIN when prompted to authorise the reversal.
Step 8: Receive Confirmation:
Once the reversal is successfully processed, you’ll receive a confirmation message on the app. The funds will be returned to your account, and the transaction will be reversed.
With the Capitec banking app, reversing a cash send is a simple and straightforward process. By following these step-by-step instructions, you can quickly correct any mistaken transactions and ensure your money goes to the right recipient. Remember to always double-check the recipient details and transaction amount before sending money to avoid any errors. If you ever need to reverse a cash send, the Capitec app has you covered.